Are your employees listening?
Healthcare benefits can be complicated for employees to understand. An employee is faced with numerous decisions during open enrollment and throughout the year. What is a flexible spending account? Should I include my husband and children on my plan? Is my doctor in-network? How much does it cost to add vision and dental? What are the benefits of an HRA?
These questions and many more, can result in stress and confusion if employees can’t find the answers.
To respond to the needs of employees, the Vincennes Insurance team created a Total Employee Communication Platform to equip employers with the administrative services needed to effectively communicate their workplace benefits. Our simple Read. Call. Click. system meets each employee’s unique communication style. With this platform, employees have the option to review their benefits on printed materials, access information online or call a customer service hotline to have their questions answered. This includes:
- READ. Custom Print Employee Benefit Booklets & Posters from our in-house graphic design team
- CLICK. Custom Employee Benefit Websites & Online Enrollment from our benefits technology department
- CALL. Custom Employee Service Center to handle any and all of your employees questions
While building this platform, we took into consideration that every employee is different. What this means for employers is that they have to offer numerous communication options based on the demographics and preferences of their workforce.
For the first time in U.S. history, we have four different generations in the workforce. A baby boomer executive may want their healthcare questions answered differently than a generation Y techie. Communicating to the different demographics requires a combination of high-tech and high-touch. Sounds simple right?
